Find answers to common questions below, or reach out directly and we'll get back to you as soon as possible.
Common Questions
Runnify measures your running cadence (steps per minute) and uses it as your target BPM. It then finds or generates a playlist where every track falls within that BPM window, so the beat naturally matches your stride.
On iPhone: go to Settings → Apple ID → Subscriptions → Runnify → Cancel. Your Pro access remains until the end of the current billing period. You can also contact us at info@runnify.app for billing help.
Make sure Runnify has "Always" location permission enabled: go to iPhone Settings → Runnify → Location → select "Always". This is required for GPS tracking to continue when the screen is locked.
Email us at info@runnify.app with the subject "Delete my account" and we'll permanently delete your data within 30 days.
Contact Us
Can't find what you're looking for? Send us an email and we'll get back to you.